Last Updated: January 2026

Casinopus Privacy Policy — How we keep your information secure

Your personal information is fully secure at Casinopus. This policy clearly explains what data we collect, how we use it, and what rights you have.

SSL 256-bit encryption Never sold to third parties GDPR Compliant
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Security Summary
Data Stored Separately
Regular security audits
Limited Staff Access
Right to Erasure
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End-to-end encryption

All data you send and receive is protected with 256-bit SSL encryption.

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Data is never sold

Casinopus never sells or rents your personal information to third parties.

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Purpose-specific use

Your data is used only for the purpose it was collected — never for anything else.

Your controls

You have the right to request access to, correction of, or deletion of your data at any time.

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Transparent Practices

What data is collected and why — every step is clearly explained here.

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GDPR Compliance

All data practices at Casinopus are conducted in accordance with international data protection standards.


Section 1

Introduction

Casinopus takes user privacy extremely seriously. This Privacy Policy ("Policy") explains what personal information is collected when you use the Casinopus platform, why it is collected, how it is used, and what measures are in place to protect it.

This policy applies to the Casinopus website, mobile application, and all related services. By using our services, you confirm that you have read and agreed to this Privacy Policy.

Casinopus operates under a Curaçao eGaming license and adheres to international data protection standards. Safeguarding your data is both our legal obligation and our ethical responsibility.

If significant changes are made to this Policy, you will be notified in advance by email or via an on-platform notice. The date of the latest update will always appear at the top of this page.


Section 2

What Information We Collect

Casinopus only collects information that is necessary to provide its services. Collecting unnecessary or excessive data is against our policy.

Information you provide directly

Data Type When It Is Collected Mandatory
Full Name At the time of registration Yes
Mobile Number At the time of registration Yes
Date of Birth At the time of registration Yes
Email Address At the time of registration Optional
National ID / Passport At the time of KYC verification For verification purposes
Payment details (mFS number) During Deposit / Withdrawal Yes

Automatically collected information

When you use Casinopus, certain information is collected automatically:

  • Device information: Operating system, device model, browser type and version.
  • Network Information: IP address and internet connection type.
  • Usage Patterns: Pages visited and time spent, games played, login times, and more.
  • Cookies & tracking data: This is discussed in detail in the following section.

Section 3

How your information is used

Casinopus uses your information only for specific, legitimate purposes. Each purpose is clearly explained below:

  • Account Management: To create and maintain your profile, verify login sessions, and keep your account secure.
  • Transaction Processing: To process deposits, send withdrawals, and maintain transaction history.
  • Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering purposes.
  • Service Improvement: To analyze your usage patterns and improve your experience on the platform.
  • Personalized Offers: To show you relevant bonuses and promotions based on your preferences and play style.
  • Support services: To resolve your issues and complaints promptly.
  • Legal Obligations: To meet regulatory requirements and maintain legally required records.

Casinopus never sells your data to advertisers and will not send you marketing communications without your consent.


Section 4

Who We Share Your Information With

Casinopus may share your information with third parties in limited circumstances. Each scenario is detailed below:

When Your Data May Be Shared

  • Payment Provider: Relevant information may be shared with bKash, Nagad, or Rocket to process your transactions.
  • Game Provider: Limited data may be shared with the relevant provider when playing certain games.
  • KYC verification provider: Third-party verification services may be used to confirm your identity.
  • Legal authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.

All third parties we work with are contractually bound to uphold their own data protection policies. They may not use your information for any purpose beyond what Casinopus has authorised.


Section 5

Data security measures

Casinopus applies industry-leading technical and organisational measures to protect your information.

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AES-256 encryption

All sensitive data stored on our servers is protected with military-grade AES-256 encryption.

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Firewall & Anti-DDoS

Advanced firewall and DDoS protection are active around the clock.

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24/7 Security Monitoring

Automated systems detect suspicious activity and take immediate action.

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Regular security audits

Independent third-party experts conduct regular security audits of Casinopus.

Please keep in mind — no one can guarantee 100% security on the internet. That's why you should also take steps to protect yourself: use a strong password, enable two-factor authentication, and never share your password with anyone.


Section 6

Cookie Policy

The Casinopus website uses cookies. Cookies are small text files stored on your device that help enhance your browsing experience.

You can disable optional cookies from your browser settings. However, disabling essential cookies may prevent Casinopus from functioning properly.


Section 7

Your Rights

As a Casinopus account holder, you have the following rights regarding your personal data:

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Right to access your data

You can request details of what information Casinopus holds about you.

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Right to Rectification

You can request corrections to any inaccurate or outdated information.

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Right to Erasure

Under certain circumstances, you may request that your data be deleted — unless we are required to retain it by law.

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Right to Restrict Processing

You can request that your data not be used for specific purposes.

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Right to Data Portability

You can request a copy of your data in a commonly used, portable format.

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Right to Object

You can object to your data being used for specific purposes, particularly direct marketing.

To exercise these rights support@casinopus.ws— email us or reach out via live chat. We typically respond within 30 days.


Section 8

Data Retention Period

Casinopus does not retain your information longer than necessary. The retention periods for each category of data are outlined below:

Data Type Retention period Reason
Account Information 5 Years After Account Closure Legal Obligations
Transaction History 7 Years Financial Regulatory Requirements
KYC Documents 5 Years After Relationship Ends AML compliance
Live Chat Logs 1 Year Quality of Service Assurance
Analytics Data 2 years (anonymised) Product Development

Once the retention period expires, data is securely deleted or fully anonymized so that individuals can no longer be identified.


Section 9

Children's Data

Casinopus services are strictly for individuals aged 18 and above. We never knowingly collect data from minors.

If any minor's data is found in our system, it will be deleted immediately upon notification and the associated account will be terminated.


Section 10

Contact & complaints

For any privacy-related questions, concerns, or requests, please contact Casinopus through the channels below:

  • Email (privacy-related): support@casinopus.ws
  • Live Chat: From any page on the site, 24/7
  • Response Timeframe: General inquiries within 24 hours; data rights requests within 30 days

If you are not satisfied with our response, you have the right to file a complaint with the Curaçao eGaming authority.


Frequently Asked Questions

If the app won't open or is behaving unexpectedly, try a few simple steps first. Restart your phone and check that your internet connection is working. If the app is stuck on an older version, go to your phone's settings and check for updates — or uninstall the current version and download the latest one directly from the official Casinopus website. On Android, you may need to enable "Install from unknown sources" to install the APK. If the issue persists, contact live chat support — sharing your phone model and Android version will help us resolve it faster.

To automatically receive your welcome bonus on your first deposit, a few things need to be in place. First, make sure the minimum deposit amount (৳500) has been met. If you have a promo code, enter it in the cashier section before making the deposit — adding it afterwards may result in the bonus not being credited. Once your deposit is confirmed, the bonus should appear in your balance within 30 minutes. If it still hasn't arrived after that, contact us via live chat or email with a screenshot of your deposit and our support team will get it sorted quickly.
Your Data Is Safe

Play with Peace of Mind at Casinopus

Casinopus is always by your side, ensuring your privacy and security. Register now and become part of Bangladesh's most trusted betting platform.

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